Refund Eligibility

To be eligible for a refund, your item must meet certain criteria based on its type, condition, and reason for return. Not all products qualify for refunds, and eligibility may vary depending on whether the item was purchased as part of a promotion, is personalized, or falls under a category with specific handling rules. Refunds are considered on a case-by-case basis and require that the request aligns with our current policy guidelines.

Return Timeframe

You may initiate a return or refund request within 30 days of receiving your order. This period begins on the date your package is marked as delivered by the carrier. Requests submitted after this window may not be accepted unless exceptional circumstances apply and are reviewed at our discretion.

Condition of Returned Items

For a return to be processed, items should generally be unused, in resellable condition, and returned in their original packaging with all tags, accessories, and documentation intact. Minor wear or handling consistent with reasonable inspection is acceptable, but signs of use, damage, or missing components may affect eligibility or result in a partial adjustment to the refund amount.

Refund Processing Time

Once we receive and inspect your returned item, we aim to process your refund within 7 business days. The time it takes for the refund to appear in your account depends on your financial institution and payment method—typically ranging from a few days to up to two weeks for credit or debit cards.

Exchanges

We may offer exchanges in select cases, such as when an item arrives damaged, incorrect, or has a manufacturing defect. Exchanges are also sometimes available for size or fit-related concerns, subject to product availability and eligibility review. If an exchange is possible, our team will coordinate next steps directly with you after evaluating your request.

Contact Information

If you have questions about returns or need assistance with a refund request, please reach out through our online contact form at https://www.clearpurposegrowth.com. Our support team responds promptly during standard business hours and will guide you through the next steps.

Return Shipping Instructions

Please contact us via our website to request return instructions before sending any items back. Since we do not maintain a fixed public return address, your unique return label and shipping details will be provided after your request is reviewed and approved. For higher-value items (e.g., those valued at $75 USD or more), we recommend using a trackable shipping service and retaining your proof of postage and tracking number until your refund is confirmed.